Salutica Allied Solutions Sdn. Bhd. (“Salutica”) practises the following return and refund policy for its “FOBO” branded hardware products (“FOBO Products”):-

 

IS YOUR RETURN ELIGIBLE?

FOBO Products may be returned as long as ALL of the following conditions are fulfilled:-

  • The return of the FOBO Product(s) is made within fourteen (14) calendar days from the date of its purchase or receipt of the product. The FOBO Product is only deemed as having been returned once Salutica has physically received the said FOBO Product. However, for the purposes of determining whether the FOBO Product has been “returned” within the fourteen (14) calendar day period, Salutica will accept the date that you place for shipping with your carriers;

  • The FOBO Product(s) must be repackaged in its original packaging with all its accessories (e.g:- any cords, adapters, chargers, etc) and documentation (e.g:- instruction manuals, booklets, etc) that were included when you first purchased it;

  • The FOBO Product(s) must be undamaged, untampered with and remaining in the same condition as you first received it. PLEASE TAKE NOTE THAT IF THE FOBO PRODUCT(S) ARE DAMAGED DURING TRANSIT OR SHIPPING TO Salutica, YOUR RETURN WILL NOT BE ELIGIBLE. WE SUGGEST THAT YOU TAKE PRECAUTIONS TO MAKE SURE THAT ADEQUATE SHIPPING OR CARRIER ARRANGEMENTS ARE MADE;

  • The return of the FOBO Product(s) must be accompanied with the original purchase receipt;

  • The return of the FOBO Product(s) must also be accompanied with a Return Material Authorization (“RMA”) slip that is generated through the FOBO Website. This is explained further below; AND

  • The identification and/or serial number tag of the FOBO Product(s) must still remain in its original condition.

GENERATING AN RMA SLIP

Before shipping your FOBO Product(s) back to Salutica, and apart from fulfilling the conditions above, you will also need to generate a Return Material Authorization (“RMA”) Slip to be included in your shipment. This RMA Slip is generated through the FOBO Website at www.my-fobo.com by following these steps:-

i) Log on to the FOBO Website;

ii) Select “Product Refund” under the “Contact Us” tab;

iii) Fill in the necessary information and click the “Submit” button;

iv) Upon confirmation by Salutica an RMA Number will be provided via e-mail within two (2) working days for reference in all communications with Salutica;
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v) Print out the RMA Slip and include it in your shipment to Salutica.

Once you have generated your RMA Slip, you must ship out the FOBO Product(s) within ten (10) days from the date of the RMA\ Slip. Otherwise, the RMA Slip will expire and you will need to re- generate a new RMA Slip in order to return the FOBO Product(s).

REFUND

Once Salutica has received your returned FOBO Product(s) and confirm that your return is eligible, Salutica will initiate the refund process as follows:-

  • Salutica will refund an amount equivalent to eighty (80) percent (%) of the purchase price of the returned FOBO Product(s). A deduction of twenty (20) percent (%) of the purchase price is made by Salutica for the purposes of its re- stocking costs;

  • Salutica will mail the refund cheque out to you within fourteen (14) days from the date Salutica receives the FOBO Product(s).

COSTS OF RETURN

PLEASE TAKE NOTE that all costs of making the return (e.g:- cost of shipping, etc) as well as incidental costs (e.g:- printing out the RMA Slip, etc) is to be SOLELY BORNE BY YOU.

MISCELLANEOUS

This policy may be translated in different languages for thepurposes of local requirements in different jurisdictions. In theevent that there is any differences, discrepancy and/or disputebetween the English version and Non-English version of this policy,the English version of this policy shall prevail.